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Frequently
Asked Questions - Pre-sales questions
- DNS
- Control panel
- FTP
- Paths
- E-mail
- CGI/PHP/MySql/JSP
- Software Versions
- Billing
- Resellers
- SSL
- Sub domains
- Addon domains
Pre-sales questions
Q. Will you place ads on my site?
A. KennoHost will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on
their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. Do you have a large download file I can test
your speed with?
A. Yes, we do you can test the download file here
Q. Can I see some of the websites you host?
A. Yes some sites we host mortgagesforu.co.uk,
beautyland.ro, partyshop.ro,
KennoMedia.com,
debt-consolidation-loan-specialists.com,
council-righttobuy.co.uk.
Q. What forms of payment do you accept?
A. We accept MasterCard, Visa, American Express, Discover, cash,
and bank transfers.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can
be found here. Login
with the username demo, and the password demo.
Q. Can I pay monthly?
A. No, the minimum period is quartely. Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering,
when paying with a credit card.
Q. Are there any hidden costs, or setup fees?
A. No
Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a
higher plan. If you need more bandwidth or space then our highest plan offers
you can purchase bandwidth for $5.00 a gig and space for $10 a gig a month. Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You
are still able to unzip files on the server using our file manager as well
as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Top
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate. This depends
mostly on your registratar company.
Q. Can I view my site even though my domain's
name servers haven't propagated yet?
A. Yes http://youriphere/~yourusernamehere/. Also we sent
you all the details about your hosting account in the
welcome email. If you don't have that email anymore please email suspport and
so we can resend.
Q. What do I set my domains name server's to?
A. Your nameservers are:
ns1.kennohost.com (
67.18.2.226
)
ns2.kennohost.com (
67.18.2.227
)
Also please read your welcome e-mail
if you have lost your welcome email you can email support for
your server's dns.
Top
Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html Q. Where do I go to login to my control
panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside
of domain management you will see a place to manage and add sub-domains.
Top
FTP
Q. Where can I download a free FTP?
A. We recommend downloading SmartFTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the /public_html folder. Q. Why doesn't my ftp password change
when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
Top
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl Q. What is the path to curl?
A. The path to curl is /usr/bin/curl Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/ Q. What is the path to convert for ImageMagick?
A. Try the following paths till one works: /usr/bin/ >>> /usr/local/bin/convert >>> /usr/bin/X11/ >>
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Top
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click "Add/remove
email account's". Q. Why won't my email address work?
A. Make sure you set it up exactly like this (this is for Outlook and Outlook
Express only):
- Go into your Cpanel at "Email" section.
- Select "Add/Remove Accounts" option.
- Near each account you created you will see an option called "Outlook(Express)
Autoconfig".
- Click the link and then follow the guidance.
If after you complete this process the email account is still not working, please
send an equiry to support.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com Q. Where do I go to check my emails using
my browser?
A. www.yourdomain.com/webmail/ Q. How can I setup webmail to go directly
to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url
from your address bar. You will now login to your cpanel and create a subdomain
to go to the address you just copied.
Top
CGI/PHP/MySql
Q. None of my cgi scripts are working on the server. How do I get them
to work?
A. Make sure that they are chmoded to 755.Q. How do I create databases and manage
them?
A. Login to your cpanel and click MySQL Databases. After your database is
created you can manage it from phpmyadmin. This can be found at the very bottom
of the MySQL page.
Top
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1. Q. What version of MySQL are you using?
A. We are using version 4.0.15 Q. What version of tomcat are you using?
A. We are using version 4.1.12 Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable
Cpanel version.
Top
Billing
Q. How can I update my billing info?
A. If you paid using a credit card login at http://KennoHost.com/orders/clogin.php.
Your login is the email address and password you signed up with.
Q. I need my payment invoices how do I get them?
A. Login at http://KennoHost.com/orders/clogin.php or
email us.Q. How do I upgrade my account to a better
plan?
A. Login at http://KennoHost.com/orders/clogin.php or
email us.Q. I forgot my login to http://KennoHost.com/orders/clogin.php?
A. To the bottom of the page in "Resend your Account Logins" type your email and wait for the password. Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within
thirty days, and we process your refund in less then 24 hours. Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be
deducted. Q. How do I stop billing?
A. http://KennoHost.com/orders/clogin.php or
email us.
Top
Resellers
Q. Do you have a manual for our Reseller
panel?
A. Go to http://www.cpanel.net/docs/whm/index.html Q. Where do I go to login to my reseller
control panel?
A. http://www.yourdomain.com/whm/ Q. Where do I go to login to the sites
I create?
A. http://www.yourdomain.com/cpanel/ Q. I upgraded the bandwidth or disk space
limit on my packages. Why aren't my sites updating?
A. You have to manually upgrade or downgrade a site to the newly edited packages,
even if the site is using the same package name. Q. One of my sites exceeded its bandwidth
limit. I raised it's limit but the site is still saying bandwidth
exceeded, why?
A. Cpanel doesn't recognize the update so to make it speed up the process
go into your whm click "limit bandwidth" and give the site that's suspended
1mb higher then it has. (only do so after you have upgraded the site to a package
that suits it's needs) Q. How can my clients view their site
before dns is propagated?
A. http://youriphere/~theirusernamehere/ Q. I edited a hosting package why aren't
my sites showing up with the new stats?
A. Editing a hosting package does not edit the sites that are already
on the package. So to get your sites on the newly edited package you need to
upgrade them to the same package name. After doing so the new stats will kick
in. Q. If you add something into cpanel,
and then when you go to check it and it's not there this
is why....
A. Login to your cpanel account and look at the left side of the page where
it says "General account information" It will then list what has been
used and how many of each feauture you have left. Notice how the below examples
says 0 / 0 That means you are trying to add something your account doesn't
have. You need to go into your WHM create a new hosting package that has
the features you need. After creating this package with the features you
need upgrade your site to the new package.
Mysql
Databases 0 / 0
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SSL
Q. What is the difference between shared ssl and private
ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private
ssl would display as https://www.yourdomain.com in the address
bar.
Q. Whats the path to the free shared ssl?
A. Take your sites ip address and add 3 to the end number.
so...
if 69.93.86.2 is your sites ip then your shared ssl would be https://69.93.86.5/~yourusernamehere/
Q. I'm going to purchase my own ssl what do I need
to know?
A. Our servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $40.00 installation
fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure.
You will need to ask the supplier you purchased it from.
Top
Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish
to use. MAKE SURE the subdomain name you give it doesn't have
a folder already named that name. If it does the sub will not
work. Example... I want to create the subdomain test.KennoHost.com
so my sub name is going to be test. If I already have a folder
in my ftp named test I need to delete it or rename it to something
different before I create the subdomain with the test name from
cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name. forum.KennoHost.com is
a subdomain. www.forum.KennoHost.com is not a subdomain.
Q. How do I setup a subdomain?
A. You login into your Cpanel administration and select the
option called "Sub-Domains".
Top
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work
out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN
ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted
to the server already. So after you change the sites dns you
are trying to add you will need to wait 24-48 hours before attempting
to create your addon domain. A. There are three fields cpanel asks for when creating an
addon domain. 1. "New Domain Name:" You will put in the newdomain.com
do not put www in the name! 2. "Username/directory/subdomain Name:" This will be the folder
cpanel creates in your main accounts ftp. MAKE SURE that the
name you give it doesn't already have a folder. Example... If
you want to give it the username chris. You cannot have a folder
in your account named chris already. If you do and still try
creating the username for the addon domain to be chris you will
mess a lot of things up!!! 3. " Password:" fill in any password you want here. Q. How do I create an addon domain?
A. You login into your Cpanel account and select the option called
"Addon Domains".
Q. Help I added an addon domain why did it say subdomain
added?!!?
A. It creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when in fact it is
an addon domain.
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